In 2001, Condies set up The Financial Health Centre, a separate division to focus on the particular needs of medical practices.  At that time, we represented around 35 medical practices, and around 150 GPs.  The Financial Health Centre was the first "one stop shop" offering accounting, tax, legal and financial services to GPs and more practices were signed up, attracted by the comprehensive range of services on offer and our focus on client service.  Although we have never really marketed our GP offering, client numbers have grown largely by word-of-mouth referral to well over 100 practices and over 500 GPs.

There are now two partners in the firm, Ian Condie and Pauline Scott, who spend the vast majority of their time advising GP clients.  They are supported by 10 team members who spend all or most of their time in preparing accounts for medical practices or preparing GPs tax returns, expenses claims and superannuation certificates.  Needless to say, they’ve become pretty adept at it!

Our focus remains firmly on client service, and we will always try to ‘go the extra mile’ in exceeding our clients’ expectations.  Our regular seminars, Annual GP Conference, Practice Managers’ Workshops, etc are staged solely for our clients, and are designed to impart useful information to those attending, unlike many marketing orientated events.

Pauline presents at most of these events, and is an authority on what’s happening in the world of medical finance.  She’s the only Scottish committee member of AISMA (the Association of Independent Specialist Medical Accountants) which in turn consists of 75 firms of accountants representing over 9,000 GPs in 2,400 practices.  She is consequently at the forefront of new developments, and is able to put forward the views of Scottish GPs to an influential UK-wide organisation.

Because of our very close involvement with what’s happening in the sector, we’ve developed a wide range of factsheets on current topics and downloads for a variety of purposes that are only available to our clients through the secure area of the website.   You can see a list of these by clicking here, and this will be added to whenever something new comes along where our clients need to know the impact on them.

Services offered to GPs are illustrated above

As part of our ongoing development process, we regularly seek feedback from our GP clients to see if we can improve any aspect of our service further.  In last year’s survey -

	100% of those surveyed said they would recommend us
	64% rated our service as excellent and the remaining 36% rated it as well above average
	100% felt that we gave value for money

Some of the comments from the survey were -

	"Professional, supportive and human!"
	"Efficient, approachable and proactive"
	"An excellent service which is far superior to our previous accountancy firms"
	"Proactive, interactive accountancy by real people who treat us as real people"

Our comprehensive range of services are available on a fixed fee basis, which the majority of our GP clients opt for, as it gives certainty as to the cost irrespective of the problems that may occur in any given year.  We also provide a service guarantee, and if we don’t live up to our claims, our client can choose to pay us what they believe it’s worth, or even nothing at all - no argument!